Troubleshooting
Login Problems
- Face ID Login Issue in Mobile App
- Blank or Empty Dashboard After Sign-In
- Browser Versions No Longer Supported
- Why am I unable to login to Empower Dashboard while using a VPN (Virtual Private Network)?
- Why did my Touch ID/Face ID stop working on the mobile application?
- Why do I have to authorize my computer every time I try to access Empower Dashboard?
Investment Calculations & Allocation Issues
- Why Are My Investment Accounts Missing from the Portfolio Graph?
- Why am I not seeing daily change for certain holdings?
- Why are my unvested stocks not showing?
- Why don't my holdings show 1-Day % and 1-Day $ changes?
- Why are my holdings unclassified?
- The Financial Roadmap is displaying a message to complete some missing data.
Incorrect Data Issues
- Re-sync Account Transactions
- Accounts are not listed in the Debt Paydown tool
- Why is there a spike/drop in my Net Worth?
- Why is my investment account reporting an incorrect balance?
- Why are my stock options classified as ‘Alternatives’?
- Why can’t I see my pending transactions?
Financial Institution Specific Changes
- Transactions for US Bank CD Accounts
- HSA Bank - "HSA Invest" investment account not importing (as of 12/4/2024)
- TIAA Cash accounts moved to EverBank (As of 8/29/2024)
- Ally Bank Requiring Reauthorization (8/20/24)
- Optum Financial and ConnectYourCare have been disabled (As of 06/27/2024)
- Fidelity Pension accounts