We are aware of an issue with "HSA Invest" investment accounts from HSA Bank not importing within Empower Dashboard.
Recently HSA Bank has rolled out a new investment account ("HSA Invest") that is replacing the previous Devenir or Schwab investment accounts. In order to import the new HSA Invest account, you'll need to enroll in HSA Invest at the HSA Bank website using the steps below.
Enrollment Steps (from the HSA Bank website)
Log in to your HSA Bank account.
Use your existing username and password. You only need to create a username and password if you haven’t accessed your account online before. If you access the Member Website from a third-party site, like your employer benefits site or insurance site, access as you normally do.Go to Manage Investments.
Begin HSA Invest enrollment process.
Note: Once you enroll in HSA Invest, one-time, auto-sweep and recurring transfers to Devenir and Schwab will be canceled.
To transfer the assets, you will need to liquidate your Schwab/ Devenir assets and transfer the funds to your HSA Bank cash balance, then you can invest the funds in your HSA Invest account.
Once you've completed the enrollment process, log into your Empower Dashboard and re-enter the login credentials for your HSA Bank account and the HSA Invest account should import. If the account still does not import after completing these steps, please contact the Empower Dashboard Support Team.