We are aware that several 529 College Savings Plan sites are developing new URLs for aggregators to provide a more secure link to sync your 529 accounts. We are working on adding support for these new sites as they roll out.
You may have received a notification about these changes from your 529 Financial Institution. If not, we would recommend you reach out to them to confirm if one has been developed. When access has been created and if you are required to create a new login, you will need to update your credentials in Empower Personal Dashboard for your existing 529 College Savings Plan account.
After updating your credentials, you may see a new duplicated account. This new account could have been created due to discrepancies between the original setup and the new aggregator setup (i.e. different account name). If that happens, you can set the original account to closed in the dashboard to retain the historical information and use the date of your oldest transaction in the new account as the closed date.
This may also have an impact on any education goals you may have set up in the Retirement Planner. You can update this by clicking on the goal then use the option under Current Savings to uncheck the old account and select the new account.
If you made any contributions to your 529 accounts in between when you marked the original account as closed and when the new account was created, then you might see the accounts double counted in the Savings Planner as well. Simply click the amount in the 'Saved This Year' column and you can add an override to offset any duplicate savings.