Recently, many government websites have begun transitioning their login services to a new identity verification and authentication system provided by ID.me. As a result of this change, some users may encounter errors when attempting to update an existing account, connect an account, or link an account to their dashboard. These issues may occur even when the user’s login information is correct.
Our team is working closely with our account aggregation partners to investigate the problem and identify a solution. We understand that these errors may be inconvenient, and we appreciate your patience while this transition is being addressed. In the meantime, please do not remove any accounts that are currently linked to your dashboard. Removing a linked account could make it more difficult to restore the connection later.
We will continue monitoring the situation and will update this page as soon as we receive additional information or a resolution from our aggregation team. Please check back for the latest status and further instructions.