We are aware of a limitation with initiating funds transfers within the Empower Dashboard, between non-verified aggregated accounts and Empower Personal Strategy or Empower Personal Cash accounts, that prevents the aggregated accounts from being visible in the transfer manager tool.
The engineering team is working to address this issue. As a workaround, clients can initiate the transfer from the financial institution itself.
For transfers related to EPC accounts, please refer clients to the instructions in the following article: Transferring To/From Empower Personal Cash Outside of the Dashboard
Clients looking to initiate a transfer involving their Personal Strategy account may need to work with their Empower Personal Wealth Advisor.
There is currently no ETA for when these accounts will become available for use within The Transfer Manager. However, this functionality is expected to be made available as part of a future product release.