When trying to update or link your accounts, further steps or an investigation may be needed to have the account sync successfully. This will show as either a Red or Yellow icon next to the account name.
A Red icon suggests that additional steps are required to update the account. Common actions are re-entering in your credentials, providing a passcode or answering a security question. You can click on the Red icon and follow the prompts provided to sync the account. If you are unable to clear the icon, please contact our Support Team.
Note: For username/password errors, please refer to this FAQ for troubleshooting steps.
A Yellow icon typically indicates a syncing error on Empower Personal Dashboard’s side. For this error, please contact our Support Team and leave the account in error in your Empower Personal Dashboard setup so that we can investigate further. We will need to review the setup in error to assist in troubleshooting the issue.