Enabling Mobile App Verification for Empower Personal Dashboard

  • Updated

First, you must have a mobile device with the Empower Personal Dashboard App downloaded. Only one device can be registered per user for Mobile Authentication at a time, so please choose your device carefully. 

Registering using Web:

  1. Log in to your Empower Personal Dashboard account.
  2. Hover over your name in the top right-hand corner and choose Settings from the dropdown menu and scroll down to the Security Settings section.
  3. Next to Mobile App App Verification, select Register.
  4. You will be required to enter your Empower Personal Dashboard Password to proceed.
  5. Using your mobile device, sign in to the Empower Personal Dashboard App.
  6. On the Mobile Device, navigate to Settings->Account->Mobile App Verification.
  7. Enter your password.
  8. Tap 'register this device'.
  9. Tap 'Scan QR Code'.
  10. Use your device to scan the QR code presented on the web page.

Registering using Mobile App:

Please note - This requires two different devices: one for verification and one for logging in (for example, logging in on an iPad and verifying with an iPhone):

  1. Launch the Empower Personal Dashboard App.
  2. Navigate to Settings->Account->Mobile App Verification.
  3. Enter your password.
  4. Tap 'Show QR Code'.
  5. Using the mobile device you are registering for verification, sign in to the Empower Personal Dashboard App.
  6. On the same device from Step 5, navigate to Settings->Account->Mobile App Verification.
  7. Enter your password.
  8. Tap 'register this device'.
  9. Tap 'Scan QR Code'.
  10. Use your device to scan the QR code presented.

Once the device is registered you will be shown three recovery codes. These will only be shown once, so please note them down somewhere safe in case you lose your device and need to recover access to your account. 

We recommend enabling push notifications for Empower Personal Dashboard on your mobile device as this will allow you to approve or deny account access from your device without having to enter the code.

Disabling:

You can disable Mobile App Verification from your Settings in your Empower Personal Dashboard.

Under Authorized Devices, identify which device is currently authorized, then click 'Edit'. In the window that appears, select 'Remove' to remove the device. You can identify which device is currently used for authentication by the blue icon next to the device name:

Screen

Still having trouble? Review our Troubleshooting Guide here.

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