Closed accounts still hold valuable data when looking at your financial life as a whole, and now you can view and manage those accounts with ease directly from your Empower Dashboard. Reopening closed accounts is easy with the Manage Closed Accounts feature.
From the Overview > Net Worth page of your Empower Dashboard, click the "All" tab above the date-range selector (above the net worth graph), then click the "Closed Accounts" button that appears to the left of the date-range selector.
Clicking this will take you to your list of closed accounts. This will show all accounts that you have marked as closed that have not been deleted, grouped by account type. You can also see the closed date and final balance (this will often be zero).
Clicking into any account will open a graph for that account showing 90 days of data ending on when it was closed. You can adjust the dates to show more or less data based on your needs. You can also manage the account directly by clicking the pencil icon to the right of the account name (when you hover the cursor over the account name in the "Closed Accounts" list, or next to the account name above the graph). This will open a window with the option to "Reopen" or "Change Closed Date".
In the case that the account is reopened at the financial institution, you may want to reopen the account in your dashboard.
Re-opening an account will fetch the most recent balance, and we will attempt to fetch any transactions between the closed date and today. If enough time has passed, however, those transactions may no longer be available from your financial institution due to the amount of time that has passed or limitations in place directly at the financial institution.
Note: Balance data will not be back-filled. Since historical balance data is not typically provided by the financial institution, we are unable to accurately fill this data. In the case of Investment accounts, performance data will also not be back-filled and will be 0 (zero) for the dates during which the account was marked as closed.