What transfer requests are able to be canceled?
A transfer request submitted through your Empower Personal Dashboard (or app) which has not already been processed by UMB (our partner bank).
- For transfer requests submitted through your other bank's transfer services, please contact that Bank directly for assistance.
How long do I have before my transfer request is processed?
When a transfer is initiated on your Empower Dashboard (or the Empower mobile app), that transfer is submitted to UMB Bank (our partner Bank) at approximately 4:00 PM (CST) on the first available business day. If the transfer request is not canceled prior to this cutoff time, it will not be able to be canceled or recalled.
- Note: The cancellation window may be longer or shorter depending on certain factors. If a transfer request needs to be canceled, we recommend taking the needed action as soon as possible.
Okay, so how do I cancel my unprocessed transfer?
Dashboard:
1. Click on your Empower Personal Cash account
2. Locate the transaction to cancel
3. Click "Cancel"
Mobile App:
1. Select your Empower Personal Cash account
2. Select the transfer you wish to cancel
3. Select the “Cancel” option, and then select 'Yes'
Have additional questions?
Contact us at cash@personalwealth.empower.com to connect with a real person who can help.