You can submit transfers between your Empower Personal Cash account and your aggregated external account(s) on both the Empower Dashboard and the Empower mobile app.
Dashboard:
1. Select your Empower Personal Cash account (left-hand side)
2. Select "Manage Account" to the right of the following page
A) Click the "Transfer Funds" option
3. Choose either the
A) "Deposit" option or,
B) "Withdraw" option
4. Select the accounts you want involved in the transfer request. One of the accounts selected must be your Cash account
Note: Accounts with a red or yellow dot are not eligible for transfers
5. Enter the transfer amount
6. Choose the transfer frequency (one-time (default), weekly, monthly, annually)
7. Review your selected accounts, and the transfer amount before checking the authorization box
8. Click "Continue", followed by "Confirm Transfer", to submit your transfer request.
Mobile app:
1. Login to the Empower app
2. Select your Cash account
3. Click the "Make a deposit" option, right-hand side (Don't worry, you can use this same option for withdrawals)
4. Select the "From" and "To" accounts to be involved in this transfer
5. Enter the transfer amount
6. Choose the transfer frequency (one-time (default), weekly, monthly, annually)
7. Review your selected accounts, and the transfer amount before checking the authorization box
8. Click "Continue", followed by "Confirm Transfer", to submit your transfer request.