If you are being asked to visit your financial institution’s website, there is likely some information the website requires you to verify/review before the account can be updated in your Empower Personal Dashboard.
The most common requirements are:
- Accepting New Terms and Conditions
- Updating Profile Information (i.e. Contact information, Email Preferences, etc.)
- Updating Security Questions
- Accepting paperless statements
In order to update the account in Empower Personal Dashboard you will have to complete 2 sets of steps. Note that these steps may have to be completed on our web application.
Step 1: Log into your financial institution's website using a new browser (one you haven't previously used to access their website) or a private/incognito window and clear any messages/information requests the site may have for you. Make sure you click around through all your account views to ensure you are not prompted with any specific requirements or requests within all pages of your account.
Step 2:
- When logged into your dashboard account, click on the account displaying the error message in the My Accounts Panel.
- Click on 'Visit Site' which should open the specific account website in a new tab or window.
- In the new window, login to the institution's website and verify that all prompts have been cleared.
- Return to Empower Personal Dashboard and click 'Continue'.