General Support Line
- For general questions and support for Empower Personal Cash, please call 833-569-6730
- Hours of Operation: Monday - Friday (excluding federal holidays) from 8:00 AM - 8:00 PM (Eastern)
Backoffice Support
- To reach Backoffice support for Empower Personal Cash, please email cash@personalwealth.empower.com.
- Hours of Operation (Backoffice): Monday - Friday (excluding federal holidays) from 7:00 AM - 4:00 PM (Central).
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- Note: Support tickets or Wire requests received after 3:00 PM (Central) may not receive a response until the next business day.
- Important: Please be sure to reach out to us from the email address tied to your Empower Personal Dashboard.
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Escalations: Please email EPCescalations@empower.com
- Requests received after 3:00 PM (Central) may not receive a response until the next business day.