EPC General Support Line
For general questions or support related to Empower Personal Cash, please call 833-569-6730
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Hours of Operation: Monday - Friday (excluding federal holidays) from 8:00 AM - 8:00 PM (Eastern)
- This line supports general inquiries only, and more complex requests may be routed to the EPC Backoffice Support team for email-based assistance (see below).
EPC Backoffice Support
To reach a Backoffice specialist for the Empower Personal Cash product, please email cash@personalwealth.empower.com
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Hours of Operation (Backoffice): Monday - Friday (excluding federal holidays) from 7:00 AM - 4:00 PM (Central).
- Response time is typically within 1 hour - Note: This team only supports the Empower Personal Cash product. For all other Empower accounts or questions, please reach out to the appropriate department.
- Note: Support tickets or Wire requests received after 3:00 PM (Central) may not receive a response until the next business day.
- Important: Please be sure to reach out to us from the personal email address tied to your Empower Dashboard.
- Response time is typically within 1 hour - Note: This team only supports the Empower Personal Cash product. For all other Empower accounts or questions, please reach out to the appropriate department.
EPC Escalations:
For escalations involving the Empower Personal Cash product, please email EPCescalations@empower.com
- Response time is typically within 1 hour - Note: EPC Escalations only supports matters involving the Empower Personal Cash product. For all other questions or escalations, please reach out to the appropriate department.
- Requests received after 3:00 PM (Central) may not receive a response until the next business day.
- Important: Please be sure to reach out from the email personal address tied to your Empower Dashboard.