Your Empower Personal Cash account cannot accept Deposit or Withdrawals which are submitted by a manually added accounts. Before you can transfer funds to/from an external account on your Dashboard, that external account must be aggregated (or “linked”) to your Dashboard. This aggregation process helps ensure that the account being linked is your own, and that you have proper access to it.
While we do support many financial institutions, not all sites can be linked to your Dashboard. For more information on how to link an account for transfers on your Dashboard, please refer to these FAQs: