If you have an Empower Personal Dashboard account:
- Log into your account, click the pulldown menu next to your name in the top banner, and click Settings.
- Under the Privacy section at the bottom of the Profile and Settings page, you will be able to request a report of the categories of information or specific information that we have collected about you by clicking the "click here" link, highlighted in red in the example screenshot below:
- To correct any inaccurate personal information, please manually update the applicable field for your Profile (also under Profile and Settings) or contact Empower Personal Dashboard support; additionally, if you are a Client, you can also contact your financial advisor. In most cases, we will be able to authenticate your request using your dashboard login. In certain circumstances, if we believe it is necessary to authenticate your request and protect the security of your information, we may require additional information.
If you do not have an Empower Personal Dashboard account, you can submit privacy-related questions, requests, or complaints, by calling our toll-free number at 855-756-4738 or sending us an email at privacymatters@empower.com. NOTE - Please do not put any confidential or personal account information in an email request.
For more details regarding Empower's Privacy Policy, please visit our website.