Update:
This issue appears to be resolved and most users are now able to link and refresh accounts in their Empower Personal Dashboard. If you are still having trouble please try clearing your browser cache. If you are linking a new account, make sure to manually enter your credentials rather than using a password manager as this can sometimes cause issues. If you are refreshing an existing account, follow these steps to force a refresh of the account: How Do I Force Data To Be Refreshed For A Specific Account?
________________________
Update:
At first glance, it seemed that the problem we were facing had been successfully resolved. However, we have identified several cases where account refreshes or updates are experiencing delays. This situation has prompted us to take further action, and we are currently collaborating closely with our aggregation team to thoroughly investigate the matter.
Our team is dedicated to identifying the root causes of these delays, and we are committed to finding a resolution as quickly as possible. We understand how important timely updates and refreshes are for our users, and we want to ensure that your experience remains smooth and efficient.
As we continue our investigation and gather more information regarding this issue, we will make sure to keep you informed. Updates will be posted on this page as soon as we have new details to share. Thank you for your patience and understanding as we work to resolve this matter.
________________________
Update:
We are currently keeping an eye on this matter, but it seems that the initial error has been successfully addressed. We encourage you to attempt re-adding your accounts within your Empower Personal Dashboard. If you have accounts that are already linked, we recommend that you follow the detailed instructions provided in the following link: How Do I Force Data To Be Refreshed For A Specific Account.
We sincerely appreciate your continued patience and understanding as we navigated through the process of resolving this issue.
______________________
We received a report from our aggregator, Yodlee, that they are currently experiencing technical difficulties when trying to link or sync an account. They currently have the issue escalated at the highest priority and we will provide an update once this issue is resolved.
In the meantime, please leave your accounts linked to your dashboard. As soon as this issue is resolved we will update this page with any additional information or steps to update your accounts. We appreciate your patience and understanding while we work on this issue.