Update:
This issue has been resolved and accounts should now show the correct balance. If your account still shows the wrong balance for your account, please follow the steps outlined here: How Do I Force Data To Be Refreshed For A Specific Account?
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We have received reports that some TransAmerica accounts have begun showing a zero balance in the Empower Personal Dashboard. Our aggregation team is aware of the issue and they are investigating this issue with TransAmerica and as soon as we have new information we will update this page.
In the meantime please leave your account in its current state as closing or deleting the account will not only hinder our ability to fix the issue for your account, it may impact historical balance data.
Thank you for your patience and understanding while we work on this issue.