NOTE: The transfer tool (on mobile) is not fully compatible on some Samsung devices.
To submit a transfer request (mobile app)...
- Log into the Empower Personal mobile app.
- Click your Empower Personal Cash account.
- Select the 3 dots in the top right corner of your device.
- Click "Transfer Funds".
- Choose the account you want to transfer “From”.
- Choose the account you want to transfer "To".
- Enter the transfer amount.
- Choose the transfer frequency: one-time (default), weekly, monthly, annually.
- Review your selected accounts, and the transfer amount, before checking the authorization box.
- Click "Next", followed by the "Confirm Transfer" option to submit your transfer.
Will I receive a confirmation that my transfer request was submitted?
Yes - If your request was submitted successfully, you will receive a confirmation email shortly after clicking "Submit".
- If your transfer request could not be submitted, you will receive a notice on the mobile app immediately after clicking "Submit".
- If you do not receive a confirmation email, please contact us at cash@personalwealth.empower.com, and we can confirm if the request was (or was not) submitted successfully.
Can I submit a transfer request on my Empower Personal Dashboard instead?
Yes - For steps to submit a transfer request on your Empower Personal Dashboard, click this LINK.
Can I submit a transfer request to/from my Cash account using my other bank or credit union's transfer portal?
Yes - As long as your other financial institution allows it. Please click this LINK for a helpful article on this potential option.
Having trouble submitting a transfer request?
Contact us at cash@personalwealth.empower.com to connect with a real person who can help.