NOTE: The transfer tool (on mobile) is not fully compatible on some Samsung devices.
To submit a transfer request (mobile app)...
1. Login to the Empower Personal app
2. Select your Cash account
3. Click the "Make a deposit" option, right-hand side (Don't worry, you can use this same option for withdrawals)
4. Select the "From" and "To" accounts to be involved in this transfer
5. Enter the transfer amount
6. Choose the transfer frequency (one-time (default), weekly, monthly, annually)
7. Review your selected accounts, and the transfer amount before checking the authorization box
8. Click "Continue", followed by "Confirm Transfer", to submit your transfer request.
Will I receive a confirmation that my transfer request was submitted?
Yes - If your request was submitted successfully, you will receive a confirmation email shortly after clicking "Submit".
- If your transfer request could not be submitted, you will receive a notice on the mobile app immediately after clicking "Submit".
- If you do not receive a confirmation email, please contact us at cash@personalwealth.empower.com, and we can confirm if the request was (or was not) submitted successfully.
Can I submit a transfer request on my Empower Personal Dashboard instead?
Yes - For steps to submit a transfer request on your Empower Personal Dashboard, click this LINK.
Can I submit a transfer request to/from my Cash account using my other bank or credit union's transfer portal?
Yes - As long as your other financial institution allows it. Please click this LINK for a helpful article on this potential option.
Having trouble submitting a transfer request?
Contact us at cash@personalwealth.empower.com to connect with a real person who can help.