Empower Personal Cash is an email based department.
Hours of Operation: Monday - Friday (excluding federal holidays) from 7:00 AM - 4:00 PM (Central).
To connect with a real person regarding your Empower Personal Cash account or application, please email us directly at cash@personalwealth.empower.com
- Important: Please be sure to reach out to us from the email address tied to your Empower Personal Dashboard.
Note: You can also contact us directly through your Empower Dashboard, or the Empower Personal mobile app, by following the steps below:
Dashboard (Web Browser):
1. Login to your Dashboard (LINK)
2. Select your name (top-right)
3. Click "Support" from the dropdown menu
4. Select "Submit a request" (top-right)
5. Complete all required fields, and submit your request
Empower Personal (mobile app):
1. Select the 'gear' icon (top-right)
2. Scroll down to and select "Submit support request"
3. Complete all required fields, and submit your request