At this time, accounts at USAA are No Longer Supported for aggregation on the Empower Personal Dashboard.
My USAA bank account(s) still appear on my Dashboard. Am I able to submit transfers to/from my Empower Personal Cash account (with USAA) on the Dashboard?
No - USAA accounts are no longer compatible with the transfer tool on your Empower Personal Dashboard.
Okay, well how can I transfer between USAA and my Empower Personal Cash account(s) outside of the Dashboard?
To transfer funds between *USAA (or any external institution) and your Empower Personal Cash account, you will need to:
- Provide USAA with the routing and account number for your Empower Personal Cash account.
- USAA may need to send Micro Deposits to your Empower Personal Cash account to verify the account. Note: The Micro Deposits should be received in your Cash account within 1-3 business days from when USAA processes the Micro Deposits.
- Report the two Micro Deposit amounts back to USAA to complete the verification process.
* USAA (or any external institution) may require different/additional steps to verify your Cash account for use with their transfer services. Please check with USAA (or your other institution) directly for the instructions/steps on how to verify your Cash account for transfers through their services.
How can I see the routing and account number for my Empower Personal Cash account?
If you need assistance locating this information, please email us directly at email@example.com to connect with a real person who can help.