Why does my external account require Micro Deposits?
For some external accounts, additional verification may be needed before you can transfer with that account on your Dashboard/Cash account. Micro Deposits are sent/received between banks for that very reason - Verification.
When will my external account receive the Micro Deposits?
Micro Deposits sent to your external bank for Empower Personal Cash will be received within 1-3 business days from when the Micro Deposits are processed.
I got the Micro Deposits, now what?
- Login to your Empower Personal Dashboard
- Initiate a new transfer request using the external account that received the Micro Deposits
- After you click "Submit" on the new transfer request, the option to verify the Micro Deposit amounts will be displayed
- Enter the two Micro Deposit amounts, and submit/verify to proceed
That's it! Your external account should now be verified on the Dashboard for transfers with your Empower Personal Cash account.
Still have questions?
Please email us directly at firstname.lastname@example.org to connect with a real person who can help.