Over the past few months we have been alerted to increasing connection issues with USAA accounts. While we have been working with our aggregation team to find a resolution for this issue, unfortunately the changes that need to be made require some assistance from the USAA team. Currently the team at USAA is focused on other features, and as such we have not been able to work together to resolve the issues with linking and updating this site.
As we are not able to update these accounts at this time we will need to temporarily disable USAA sites. This means that it will not be possible to link or update any USAA accounts in your dashboard. We recommend that you mark any active USAA accounts as closed for now- do not delete the accounts, simply mark them as closed as described in our article How to Mark an Account as Closed in Empower Personal Dashboard. Additionally, we suggest adding the account as a manual account so you may continue tracking the value of your accounts for a better picture of your financial life. While these accounts will need to be periodically updated manually, you will still be able to keep your net worth up-to-date with a manual account. For guidance on adding a manual account, please see our article on How to Create a Manual Account.
We hope that this is a very temporary measure, and we are still working with our aggregation team to get this site re-added. We do not have a date for when we may have support for USAA in the future, but once this site is available again we will make an announcement.
Support for USAA has been re-enabled. USAA is part of a new account linking process with Open Authorization. Users will be able to login directly to the institution.